Jana S. Love President/CEO In 1989, Jana founded ProShop Evaluation Services Inc. after a successful career with Marriott International in sales and marketing. Like ProSolutions, ProShop offered mystery shopping, evaluation and training services to top international hospitality companies. In 1997, Jana formed Shop2000 with two other principals - a company developed exclusively for Marriott Group Sales and Catering. Shop2000 designed the unique training program, "Walking in the Shoes of the Customer", for Marriott. In 2002, Jana expanded the company's business resources and services and created ProSolutions, LLC, offering evaluations, performance improvement, training and development to such clients as The Ritz-Carlton Hotel Company, The Ritz-Carlton Destination Club, Marriott Vacation Club International, Wyndham Worldwide and Columbia Sussex Corporation.  Jana lives in Orlando, Florida with her husband, Bill, and two daughters, Kelsey and Madison.

Katie C. Scheer

Vice President of Operations

Katie Scheer was named Vice President of Operations in November 2006 after two successful years as the Director of Operations for ProSolutions.  She leads the company operations, sales and marketing, network and revenue management, new customer initiatives and corporate strategy.

Katie has been on the ProSolutions team since May 2002.  She started with the organization as an Operations & Project Manager and then became the Strategic Operations Manager.  While in these positions, she successfully assisted in the crafting, implementation and execution of innovative company branding, service diversification and strategy-supportive policies and procedures.

Katie previously served as Marketing and Strategy Manager for BUD Publishers.  Prior to holding this position, Katie attended University of West Florida where she earned a Bachelor of Science degree in Business Management. Katie currently resides in Orlando, Florida with her husband, Chris, and son, Cade.

Betsy G. Dahlke

Senior Project Manager, Sales & Catering

Betsy Dahlke was promoted to Senior Project Manager in August 2003.  She is ultimately responsible for the successful development and operational management of all client projects.  She also manages scope, schedule, budget and resources for all frontline sales accounts.

Betsy has been with ProSolutions since January 1992. She joined the company as a Reservations Consultant and became a Project Manager in 1993.  Over the years, Betsy has also used her diverse experience and skill-sets by initiating performance driven training courses with ProSolutions customers.

Betsy previously worked for Marriott International as a Front Office and Reservations Manager. Betsy attended Cornell University and graduated with a Bachelor of Science degree in Hotel Administration. She currently resides in Point Clear, Alabama with her husband, Jay, and two sons, Greg and Scott.

Dana L. Mudd

Training and Project Manager

Dana Mudd became the Training & Project Manager for ProSolutions in 2005. Her primary responsibilities include implementation of well-defined project plans and effective development and delivery of reports to all “first impression” customer experience accounts.  Additionally, she ensures that the company champions excellence by initiating high quality training programs to the ProSolutions team.

In 2003, Dana joined the ProSolutions team as a Sales Consultant after concluding a successful career at Marriott Hotels & Resorts as a Sales Manager.  Prior to working for Marriott, Dana attended Towson University in Maryland where she received a Bachelor of Science degree in Mass Communications.  Dana currently resides in Pennsylvania with her husband, Darrell, and sons, Dylan and Travis.

Michelle R. Nitchie

Project Manager

Michelle became a Project Manager in early 2008 after a year as a Project and Administrative Assistant.  She is primarily responsible for managing several specialized sales and customer service industry projects and for development and implementation of client training programs.  In addition, she assists with company operations by designing new processes, procedures and internal and external customer templates.

Michelle has been with ProSolutions since October 2005.  She previously worked as a Research Technician at Fermi National Accelerator Laboratory in conjunction with Northwestern University and later Brown University. She attended Northwestern University and graduated with a Bachelor of Arts degree in Computational Physics.  She also attended National-University and graduated with a Master of Arts in Teaching in Secondary Education. She currently resides in Ann Arbor, Michigan with her husband, Mike.

D. Gillian Violette

Project and Administrative Manager

Gillian Violette became a Project and Administrative Manager in July 2007. Her primary responsibilities include successful execution of internal quality assurance efforts and the management of specialized sales projects.

Gillian joined ProSolutions in 2007 as a Consultant and quickly began accepting responsibilities which led to a promotion to become a Project Manager.  Prior to ProSolutions, Gillian progressed her career through Restaurant Management and then as a Human Resources Representative.  Gillian graduated from the University of Central Florida attaining a BS in Business Management and a Masters of Business Administration.  She currently resides in Deland, Florida with her husband, Courtney, and daughter, Hayden. 

Cindy A. Cook

Project and Assistant Manager

Cindy was promoted to Project and Assistant Manager in June of 2008. She specializes in the management of the Hotel Operator Projects.  In addition, her experience and talents allow her to assist with the management of other projects, and she oversees certain aspects of the Accounting and Human Resources functions of the business.

Prior to working for ProSolutions, Cindy gained her hospitality industry experience by working in Human Resources with Marriott Vacation Club for four years. She currently resides in Orlando, Florida with her husband, Peter, and her two children, Bailey and Jake.

Shannon M. Baliton

Assistant Project Manager & Lead Shopper

Shannon Baliton joined the Executive Team in June 2008.  Her responsibilities include overseeing the day-to-day operations of reservations mystery shop calls and acting as a liaison between the Hotel Client and ProSolutions by promoting and customizing tools and programs to enhance all aspects of the client’s guest services needs.

Shannon joined ProSolutions as a Reservations Consultant in August 2007 and successfully assisted with many projects.  Her experience and dedication gave her the opportunity to advance her involvement to become a Project Manager.  In the 16 years prior to working for ProSolutions, Shannon owned and operated 5 restaurants in Tallahassee, Florida, with her husband, Ralph.  Shannon grew up in Tampa, Florida, attended Florida State University and received a Bachelor of Science degree in Criminology & Criminal Justice and holds a Paralegal degree from Keiser College.  Shannon now resides in Ormond Beach, Florida with her husband, Ralph, and her 3 beautiful daughters, Landry, Flynn and Bergyn.