ProSolutions - 1/25/12

ProTip of the Week 1/25/12

by ProSolutions - January 25 2012 - 0 Comments - This article has not been rated

Take off your customer service provider hat for a moment and put on your customer hat. Think about your own interactions as a customer. In the past few days, how many times were you a customer? Did you go to the grocery store or run into a convenience store? Go to the mall? How about visits to the post office, doctor's office, bank, dry cleaners, or your child's school? How many times did you eat a meal out? Did you call a company to place an order or ask a question or did you visit a website and order products online?

As a customer, you have many choices. If you are not happy with the service at one business, you have options. You can go somewhere else. As a customer service employee, remember that your customers also have choices. If they are not happy with the way you treat them, they can go somewhere else. How you treat your customers does matter. Think again about your own interactions as a customer. Which ones stand out in your mind?

- Renee Evenson, Customer Service Training 101

Sometimes, the best ideas for improving our own customer service come from thinking about the good and bad examples we've experienced in our own lives. Take a minute to think through the questions Renee Evenson asks above. What facets of the best experiences can you replicate in your own work? What components of the worst experiences can you avoid?