Sales
2/8/12
What is the difference between a stall and an objection?... Read More →
1/25/12
Take off your customer service provider hat for a moment and put on your customer hat. Think about your own interactions as a customer... Read More →
Categories: ProTips Customer Service Sales
12/14/11
Our customer support is so responsive that…Oops, there's a call, gotta go! - Advertisement for an Internet Service Provider Read More →
Categories: ProTips Customer Service Sales
11/30/11
What do I say to my customer when my competition lies about me, my product, or my company?... Read More →
Categories: ProTips Marketing Sales
11/16/11
Add welcome words to your vocabulary. When you use words that sound positive and confident, you will project a positive and confident attitude... Read More →
Categories: ProTips Customer Service Sales
10/26/11
At the service encounter level, hospitality service providers are anticipating effectively when they provide service before the guest asks for it. This requires not only knowing what the guest will need but also when... Read More →
Categories: ProTips Customer Service Sales
10/19/11
Differentiate yourself from your competition in ways other than price. There are seven key elements in value-differentiation. Price is not one of them... Read More →
Categories: ProTips Marketing Sales
10/05/11
You can't promise your customers sunny weather, but you can promise to hold an umbrella over them when it rains... Read More →
Categories: ProTips Customer Service Sales
9/28/11
What is the best way to control a phone conversation? Two words: ask questions. The person who asks the questions has the control... Read More →
Categories: ProTips Customer Service Sales
9/21/11
Promptness is always related to quickness. Timeliness is not. That is, what may be considered timely is relative to the situation and to customers' expectations... Read More →
Categories: ProTips Customer Service Sales
8/10/11
Validate customers' decisions. Even if you do not agree with customers' choices, always validate their decisions. If the vacuum salesperson was not able to make the sale, he could validate the customer's decision by saying... Read More →
Categories: ProTips Customer Service Sales
8/03/11
Dr. Albert Mehrabian of the University of California at Los Angeles once wrote an article entitled, “Communication Effectiveness.” In it, he said that communication effectiveness is: Read More →
Categories: ProTips Marketing Customer Service Sales
07/27/11
The classic 3.5 reasons people (you included) don't achieve their goals are... Read More →
Categories: ProTips Marketing Customer Service Sales
7/7/11
Most salespeople think that unless they are calling a customer to sell something that it's a wasted call. Nothing could be further from the truth. Read More →