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Leadership Training for Executives in Charge
The Big Picture
So you’re in charge of making sure your business gets results? What is your vision? Your mission? Your responsibility as a leader? This session will give you the know-how it takes to get your team to buy-in to strategic goals. It will also help you find out how you can break down barriers to promote team success and, therefore, improve your organization’s overall performance.
Bring out the Best
Find out what it takes to create a work environment that consistently brings out the best performance from each member of your team. You’ll explore the characteristics and specific strategies that ALL effective leaders employ … and how powerful these strategies can be in inspiring excellent performance, building employee loyalty and increasing retention of great people.
Creating Corporate Culture Excellence
More than just a buzzword, corporate culture is the very soul of an organization. But how do you bring said culture to life and make it work for you? In this program, you’ll explore integrated people management strategies from recruitment and selection to reward and recognition. You’ll see how you can create a work environment that produces outstanding, consistent performance every day. And the real key? Great leadership! You’ll also find out which critical leadership behaviors most impact corporate culture.
Building Trust Despite Change
Change is inevitable in every thriving organization. During this course, you’ll find out why it’s vital to continually foster change … how to plan for change … and how to communicate and execute change. You’ll be able to better understand the obstacles to successful change, and how to help the individuals on your team overcome those obstacles. Most importantly, as a leader, you will learn vital trust-building strategies critical to maintaining a productive work environment during times of change.
Marketing Basics for the Non-Marketing Team
Is marketing something relegated to a select few in your organization … or is it a dynamic function integrated into every part of your business? If you are in the business of acquiring and retaining customers, then every single employee who touches a customer is an integral part of your marketing team. Do they know it? Do you know it? Find out why marketing is a function that EVERY leader must understand and every employee must embrace.
Training for Team Leaders and Front Line Managers
Fostering Teamwork
There are many different stages in team development. This session will teach you how to recognize them and how to identify team roles and responsibilities. You’ll also learn how to lead your team to success through the development of positive workplace attitudes and by providing “Win-Win Solutions” to potential business problems.
Coach’s Corner
Define performance objectives … practice goal setting … examine benchmarking techniques … practice feedback styles … learn how to work S.M.A.R.T., and above all-lead your team to success!
Say What? Communicate Effectively.
Effective business communication. Now what does that really mean? Well, we’re about to teach you. At this session, you’ll learn how to listen for vital information. You’ll discover how, and when, to communicate for best results. And you’ll master the simple steps to delivering effective presentations each and every time you give one. Heck-you’ll be speaking like a Pro in no time!
The Tough Stuff
We’ve all been through it, but here’s how to go through it with a bit more expertise. This program gives you effective interviewing skills and the ability to handle difficult employees. You’ll develop effective action plans and be able to give constructive feedback. You’ll also gain invaluable accountability coaching techniques.
It's a Real Pressure Cooker in Here: How to Manage Stress and More
Motivation Techniques
How do you keep your Vacation Planners motivated with the ratio of calls to sales at 100 to 1? You could sign up for this program for starters. You’ll learn motivation techniques that promote a fun work environment while increasing team and individual productivity. The result … sales are stimulated.
Stress Management
You have three vacation planners demanding your immediate attention and your manager is standing over your shoulder waiting for a report. What do you do? You employ the easy coping solutions to manage everyday stress situations that you gain in this session.
Get the Job Done Right
If I want the job done right, I have to do it all myself. Right? Wrong! This course will change your way of thinking. Learn how to work smart and manage all your available resources to maximize efficiency. Get cutting edge tips on time management, overcoming obstacles, delegating and accountability. Find out how to prioritize for maximum efficiency. This course will have you sailing through your work in no time.
Balancing Your Professional and Personal Lives
Life continues to move faster, demand more, and create more stress. Some people thrive on the chaos, while others long for a more balanced life. “Balance” is defined differently for each of us. What does it mean to you? What will it take to give you a sense of control over your life? This presentation will help you step out of the craziness to analyze and define your ideal life balance, then put together a plan to actually begin to achieve it.
Call Center Basics
Boost productivity-Become a Pro on Pro
Master the basic Pro functions: autodialing, contacting a new prospect, completing a sale, managing callbacks and dealing with people who are just “not interested.” This course is a must for Vacation Planners and Managers alike. You’ll examine lead management, learn answers to front line questions and find out how to overcome source objections. Just like a Pro!
Customer Relationship Management (CRM)
Focusing on the Customer
What’s at the core of every successful business? A satisfied customer. Lots of them. This program will teach you how to actively listen to your customer’s needs. You’ll find out what it takes to ensure customer satisfaction. And you’ll discover important techniques for handling those sometimes-difficult customers. Whether you are a senior executive or a front line manager, this course is a must.
Other Customizable Topics for your Workplace
- High Performance Team Strategies
- Leadership from the top - Executive Leadership Strategies
- Valuing Workplace Diversity
- Inspire and Encourage - Recognition, Rewards and Celebrations
- Uncover Hidden Talents of Your Team
- Customer Service Excellence for Multi-Cultural Excellence
- New Leader Transition Strategies
- The Must-Have Skills for all New Leaders
- Powerful Partnerships - You and Your Boss
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