Our Passion is Enhancing the Customer Experience
"Well, that could have been done differently."
As a professional in the hospitality industry, do you regularly find yourself checking out of a hotel or hanging up the phone after calling customer service and thinking things didn't go as well as it could have? Yep, us too. That's the "why" behind ProSolutions. We all have this goal of improving the customer experience, but to do that, you need intel and expertise. That's where our team comes in.
PRESIDENT AND FOUNDER
Jana's all about the big picture and how ProSolutions can be helping companies truly move the needle and make improvements that last.
VP OF OPERATIONS AND LEARNING
Michelle's focus is the nuts and bolts that keep us going as a company. She also is in charge of developing training and learning for ourselves and our customers, with a focus on our ever-growing eLearning business.
SPD DEPT MANAGER
As captain of the Strategic Pricing Division, Poppie steers the ship through a sea of spreadsheets and data. She coordinates pricing projects large and small to help customers get exactly the targeted, customized pricing reports they need to maximize their bottom lines.
Anne Hope Kirkpatrick
QA DEPT MANAGER
Our newest team member (hence the lack of portrait), Anne Hope is in charge of testing and understanding the customer experience to help our clients and their teams dive into exactly what they need to do to improve the experience for each and every one of their customers.
ProSo's Annual Themes
Each fall, one of our favorite activities is to look to the year ahead and try to think of two words that will inspire us as we chart the course forward.
While some years ended up being a bit more accurate than others, they are all part of our ongoing company story and we love having them.
SPD PROJECT ASSISTANT
Jennifer's specialty is helping juggle all the incoming and outgoing SPD projects, including educating and assisting our expanding team of Market Research Consultants with her expertise as they conduct the research that fuels each SPD report.
SENIOR PROJECT MANAGER
Betsy is the absolute master of Sales and Catering, with over 30 years experience with the company. She helms our Competition Comparison and Negotiated Rates programs, making sure each customer gets a stellar return that tells them not only what their customers are selling (and at what $), but how.