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MArket Researcher Toolbox

Sales, Wedding & AV

Sales, Wedding & AV

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Sales & Wedding Matrix Tips and Tricks

See how to enter information into a matrix with retrieval tips and suggestions.

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Calling Wedding Manager

Listen to audio of an actual shopper calling a wedding sales manager. This will help you be prepared for the questions a manager may ask.

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Calling AV Sales Manager

Listen to audio of an actual shopper calling an audio/visual sales manager to get a price guide emailed.

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Sample Scenarios for Events & Meetings

Not sure what kind of event to plan or are you looking for some fresh ideas? This tool can help you build your scenario to submit RFP's to the hotels.

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Buffet of the Day - How to Enter

Learn how to identify if a hotel is offering a buffet of the day and how to enter it on your spreadsheet with this helpful document.

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What is a Specialty Bar

Are you not sure what the specialty bar is? How is this different from a specialty cocktail? This document will help you identify they specialty drink stations and how to enter them.

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Laptop and Heaphones

Calling Sales Manager

Listen to audio of an actual call to a sales manager to inquire about meeting space and overnight rooms for a meeting.

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How to Shop the Ethnic Wedding

Are you not sure what is an ethnic wedding or how to ask for information? This document will explain what we are looking for and how to ask your sales manager.

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AV Scenario Tips

This document will help you create a scenario when the hotel does not have a price guide or standard menu to send.

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How to Make International Calls

This document will give you step-by-step instructions on how to add funds to your Google Voice account in order to make international calls.

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What are E-Menus or Interactive Menus?

Are you unsure if the hotel has interactive catering menus, or if they sent an E-Menu? This video will show you examples of the different menu types and how to enter it.

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More Resources Coming Soon!

Content being developed, stay tuned!

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Wedding Packages vs. A La Carte Pricing

This video will help you distinguish whether the menu pricing is a wedding package price or a la carte pricing (entrée pricing).

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AV Retrieval Tips

This spreadsheet will show you how to enter the information you receive and offers a detailed description of each item.

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Need Help Building Your RFP?

This collection of RFP letters can offer inspiration and ideas for creating your own scenario and RFP letter.

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Shopper Training Info, Tips & Hints

Not sure where to start? Would you like tips on scenarios and speaking to Sales Managers? Read for our ProTips and expert guidance.

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Descriptive Words for Sales Manager

We have compiled a sample list of descriptive words to use to describe the pace of your sales manager interaction. 

Hotel Venues

Hotel Venues
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Hotel F&B Outlets

Learn more about the different hotel outlets on a projects, which restaurant to shop when there are multiple to choose from, and tips on entering beer and wine.

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Do This, Instead of That

Are you unsure how to ask for pricing on certain items? This with help you with asking open ended questions to get the answers or pricing without making follow up calls

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Laptop and Heaphones

Calling for Room Service

This is an audio of a call to the hotel's in room dining agent to have menus emailed.

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More Resources Coming Soon!

Content being developed, stay tuned!

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Calling for Restaurant & IRD Menus

Listen as a shopper calls the hotel to requesting to have the app purpose restaurant menu and in room dining menus emailed.

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Calling the Concierge Lounge

The concierge lounge is also referred to as a "Club Level Lounge". Listen to a shopper call the concierge lounge to get drink prices.

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Mocktails! Not Just a Shirley Temple

What are mocktails and what exactly are we looking for when looking at menus? This is explain how to identify a mocktail and not just a non-alcoholic drink, like a Shirley Temple.

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Calling a Coffee Shop for Pricing

Listen to an actual shopper calling a coffee shop to get pricing.

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Calling for Dry Cleaning Prices

Listen as a shopper calls the housekeeping department at a hotel for verbally get dry cleaning prices.

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Using Social Media to Get Menus

This quick video will show you an example how you can use social media to contact hotels and obtain meus and other information.

Emails, Dropbox & Satellites

Emails, Dropbox & Satellites
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Dropbox User Instructions

This document will guide you in installing Dropbox, how to sync ProSolutions folders and upload documents to your folder.

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Sample Voicemail Greetings

Not sure what to say when recording your voicemail greeting for your satellite, or looking for something fresh, here are some sample voicemail greetings you can use.

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More Resources Coming Soon!

Content being developed, stay tuned!

 

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File Naming Standards

Learn which which items to save and how to properly name files for hotel menus, emails, and other collateral collect during a shop.

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Creating Folders & Subfolders - Email

This video will show you how to keep your email account organized by demonstrating how to create folders and subfolders to keep email communications.

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How to Setup Google Voice

These step by step instructions will guide you through creating and setting up a Google Voice number.

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Saving Emails to Your Project Folder

It is required that you save necessary emails that for your projects. This video will demonstrate how to save the emails and where to upload them.

MRC Tips & Tricks

MR Tips & Tricks
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Creating an Event Budget

This tool will help you create an event budget which includes room rates and F&B spending. It also includes details on how to create and read RFP's and proposals.

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Tips to Make Reviews Faster

This list will provide tips for entering data on a reports.

For Example: The format for room service times or how to note a buffet of the day.

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Looking for Variances on Your Report

Variances on the report can be caused by mistakes in data entry. Check out this video on what to look for!

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Training Info, Tips & Hints

This document will guide you through each phase of a project; from getting started, how to respond to sales managers, and submitting a completed report.

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Training Quick Reference Guide

A quick reference guide to help with saving files, filing naming, hourly bar, AV internet and more! This quick reference can answer many questions.

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Spreadsheet Standards & Abbreviations

This tool lists the preferred abbreviations and data entry standards to use on a spreadsheet.

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Which Department to Contact at Hotels

Are you not sure which department at the hotel to call for information? This guide will show you how to contact for each section of a spreadsheet.

TownHall Meetings

Townhall Meetings
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Townhall Meeting - Feb 2024

Watch our past townhall meetings here! This edition covered menu types and an example of interactive menus and introduced the new webpage.

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More Resources Coming Soon!

Content being developed, stay tuned!

 

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Townhall Meeting - Dec 2023

Watch our past townhall meetings here! This edition included coffee shop and grab n' go tips and a preview of the report changes rolling out in 2024.

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Townhall Meeting - Sept 2023

Watch our past townhall meetings here! This edition featured tips on submitting RFP's, pointers on getting restaurant items and the results for a shopper survey.

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Have a question?  mrc@prosolutions.net

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