MArket Researcher Toolbox
Sales, Wedding & AV
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Sales & Wedding Matrix Tips and Tricks
See how to enter information into a matrix with retrieval tips and suggestions.
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Audio
Calling Wedding Manager
Listen to audio of an actual shopper calling a wedding sales manager. This will help you be prepared for the questions a manager may ask.
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Calling AV Sales Manager
Listen to audio of an actual shopper calling an audio/visual sales manager to get a price guide emailed.
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Sample Scenarios for Events & Meetings
Not sure what kind of event to plan or are you looking for some fresh ideas? This tool can help you build your scenario to submit RFP's to the hotels.
Learn
Buffet of the Day - How to Enter
Learn how to identify if a hotel is offering a buffet of the day and how to enter it on your spreadsheet with this helpful document.
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Learn
What is a Specialty Bar
Are you not sure what the specialty bar is? How is this different from a specialty cocktail? This document will help you identify they specialty drink stations and how to enter them.
Audio
Calling Sales Manager
Listen to audio of an actual call to a sales manager to inquire about meeting space and overnight rooms for a meeting.
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How to Shop the Ethnic Wedding
Are you not sure what is an ethnic wedding or how to ask for information? This document will explain what we are looking for and how to ask your sales manager.
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AV Scenario Tips
This document will help you create a scenario when the hotel does not have a price guide or standard menu to send.
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How to Make International Calls
This document will give you step-by-step instructions on how to add funds to your Google Voice account in order to make international calls.
Learn
What are E-Menus or Interactive Menus?
Are you unsure if the hotel has interactive catering menus, or if they sent an E-Menu? This video will show you examples of the different menu types and how to enter it.
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More Resources Coming Soon!
Content being developed, stay tuned!
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Video
Wedding Packages vs. A La Carte Pricing
This video will help you distinguish whether the menu pricing is a wedding package price or a la carte pricing (entrée pricing).
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Tool
AV Retrieval Tips
This spreadsheet will show you how to enter the information you receive and offers a detailed description of each item.
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Need Help Building Your RFP?
This collection of RFP letters can offer inspiration and ideas for creating your own scenario and RFP letter.
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Shopper Training Info, Tips & Hints
Not sure where to start? Would you like tips on scenarios and speaking to Sales Managers? Read for our ProTips and expert guidance.
Learn
Descriptive Words for Sales Manager
We have compiled a sample list of descriptive words to use to describe the pace of your sales manager interaction.
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Hotel Venues
Learn
Hotel F&B Outlets
Learn more about the different hotel outlets on a projects, which restaurant to shop when there are multiple to choose from, and tips on entering beer and wine.
Learn
Do This, Instead of That
Are you unsure how to ask for pricing on certain items? This with help you with asking open ended questions to get the answers or pricing without making follow up calls
Audio
Calling for Room Service
This is an audio of a call to the hotel's in room dining agent to have menus emailed.
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More Resources Coming Soon!
Content being developed, stay tuned!
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Audio
Calling for Restaurant & IRD Menus
Listen as a shopper calls the hotel to requesting to have the app purpose restaurant menu and in room dining menus emailed.
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Audio
Calling the Concierge Lounge
The concierge lounge is also referred to as a "Club Level Lounge". Listen to a shopper call the concierge lounge to get drink prices.
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Learn
Mocktails! Not Just a Shirley Temple
What are mocktails and what exactly are we looking for when looking at menus? This is explain how to identify a mocktail and not just a non-alcoholic drink, like a Shirley Temple.
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Calling a Coffee Shop for Pricing
Listen to an actual shopper calling a coffee shop to get pricing.
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Calling for Dry Cleaning Prices
Listen as a shopper calls the housekeeping department at a hotel for verbally get dry cleaning prices.
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Video
Using Social Media to Get Menus
This quick video will show you an example how you can use social media to contact hotels and obtain meus and other information.
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Emails, Dropbox & Satellites
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Dropbox User Instructions
This document will guide you in installing Dropbox, how to sync ProSolutions folders and upload documents to your folder.
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Tool
Sample Voicemail Greetings
Not sure what to say when recording your voicemail greeting for your satellite, or looking for something fresh, here are some sample voicemail greetings you can use.
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More Resources Coming Soon!
Content being developed, stay tuned!
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Learn
File Naming Standards
Learn which which items to save and how to properly name files for hotel menus, emails, and other collateral collect during a shop.
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Video
Creating Folders & Subfolders - Email
This video will show you how to keep your email account organized by demonstrating how to create folders and subfolders to keep email communications.
Learn
How to Setup Google Voice
These step by step instructions will guide you through creating and setting up a Google Voice number.
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Saving Emails to Your Project Folder
It is required that you save necessary emails that for your projects. This video will demonstrate how to save the emails and where to upload them.
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MRC Tips & Tricks
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Creating an Event Budget
This tool will help you create an event budget which includes room rates and F&B spending. It also includes details on how to create and read RFP's and proposals.
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Tips to Make Reviews Faster
This list will provide tips for entering data on a reports.
For Example: The format for room service times or how to note a buffet of the day.
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Looking for Variances on Your Report
Variances on the report can be caused by mistakes in data entry. Check out this video on what to look for!
Learn
Training Info, Tips & Hints
This document will guide you through each phase of a project; from getting started, how to respond to sales managers, and submitting a completed report.
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Training Quick Reference Guide
A quick reference guide to help with saving files, filing naming, hourly bar, AV internet and more! This quick reference can answer many questions.
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Spreadsheet Standards & Abbreviations
This tool lists the preferred abbreviations and data entry standards to use on a spreadsheet.
Learn
Which Department to Contact at Hotels
Are you not sure which department at the hotel to call for information? This guide will show you how to contact for each section of a spreadsheet.
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TownHall Meetings
Meeting
Townhall Meeting - Feb 2024
Watch our past townhall meetings here! This edition covered menu types and an example of interactive menus and introduced the new webpage.
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More Resources Coming Soon!
Content being developed, stay tuned!
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Meeting
Townhall Meeting - Dec 2023
Watch our past townhall meetings here! This edition included coffee shop and grab n' go tips and a preview of the report changes rolling out in 2024.
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Townhall Meeting - Sept 2023
Watch our past townhall meetings here! This edition featured tips on submitting RFP's, pointers on getting restaurant items and the results for a shopper survey.
Have a question? mrc@prosolutions.net