MArket Researcher Toolbox
Sales, Wedding & AV
Video
2025 - Changes to the Matrices
We have made some exciting changes to the Sales and Wedding Matrices. Watch this short video on the changes and how to handle them.
Learn
Competition Comparison
Review Call
Watch this video for training on the 2025 Competition Comparison changes and updates.
Audio
Calling Wedding Manager
Listen to audio of an actual shopper calling a wedding sales manager. This will help you be prepared for the questions a manager may ask.
Audio
Calling AV Sales Manager
Listen to audio of an actual shopper calling an audio/visual sales manager to get a price guide emailed.
Tool
Sample Scenarios for Events & Meetings
Not sure what kind of event to plan or are you looking for some fresh ideas? This tool can help you build your scenario to submit RFP's to the hotels.
Learn
Buffet of the Day - How to Enter
Learn how to identify if a hotel is offering a buffet of the day and how to enter it on your spreadsheet with this helpful document.
Learn
How to Read an AV Menu & Enter Prices
In this video, you will see examples of different AV price sheets, and be able to see how to enter the information into the spreadsheet.
Learn
Comparing the Number of Courses
In this video, we will be looking at the plated dinner options is F&B section and demonstrating how to enter prices depending on the # of courses offered.
Tool
Competition Comparison
Helpful Tips
We have put together some tips & tricks to help you enter information on Competition Comparison correctly so you have minimal corrections.
Watch
MRCT Changes 2025
See what changes were made to the MRCT for 2025 and let us know what you think!
Audio
Calling Sales Manager
Listen to audio of an actual call to a sales manager to inquire about meeting space and overnight rooms for a meeting.
Tool
How to Shop the Ethnic Wedding
Are you not sure what is an ethnic wedding or how to ask for information? This document will explain what we are looking for and how to ask your sales manager.
Tool
AV Scenario Tips
This document will help you create a scenario when the hotel does not have a price guide or standard menu to send.
Tool
How to Make International Calls
This document will give you step-by-step instructions on how to add funds to your Google Voice account in order to make international calls.
Learn
What are E-Menus or Interactive Menus?
Are you unsure if the hotel has interactive catering menus, or if they sent an E-Menu? This video will show you examples of the different menu types and how to enter it.
TOOL
How to Cancel Your Event
Are you looking for ideas on how to inform your sales manager you will not be moving forward with your event, look no further!
Learn
Finding & Saving Catering Menus
This video show you, not only how to find and save a catering menu, but tips on how to navigate a menu.
Learn
Margarita Bar & Bourbon Bars
Are you unsure or need a refresher on what a Specialty Bar is? This helpful presentation will show you examples, and how to enter then in the open bar section.
Tool
Sales & Wedding Matrix Tips and Tricks
See how to enter information into a matrix with retrieval tips and suggestions.
Video
Wedding Packages vs. A La Carte Pricing
This video will help you distinguish whether the menu pricing is a wedding package price or a la carte pricing (entrée pricing).
Tool
AV Retrieval Tips
This spreadsheet will show you how to enter the information you receive and offers a detailed description of each item.
Tool
Need Help Building Your RFP?
This collection of RFP letters can offer inspiration and ideas for creating your own scenario and RFP letter.
Tool
Shopper Training Info, Tips & Hints
Not sure where to start? Would you like tips on scenarios and speaking to Sales Managers? Read for our ProTips and expert guidance.
Learn
Descriptive Words for Sales Manager
We have compiled a sample list of descriptive words to use to describe the pace of your sales manager interaction.
Tool
Closing Your Project
Now that your project is complete, use this checklist to review your
project, and some ideas on how to cancel your inquiry with your Sales
Manager.
Tool
Let's Talk About Wi-Fi Pricing
Too many internet options to choose from? Here is a handy document
to show you what information goes where on your MRCT.
Learn
More Resources Coming Soon!
Content being developed, stay tuned!
Watch
Hotel Venues
Learn
Hotel F&B Outlets
Learn more about the different hotel outlets on a projects, which restaurant to shop when there are multiple to choose from, and tips on entering beer and wine.
Learn
Do This, Instead of That
Are you unsure how to ask for pricing on certain items? This with help you with asking open ended questions to get the answers or pricing without making follow up calls
Audio
Calling for Room Service
This is an audio of a call to the hotel's in room dining agent to have menus emailed.
Type
More Resources Coming Soon!
Content being developed, stay tuned!
Command
Audio
Calling for Restaurant & IRD Menus
Listen as a shopper calls the hotel to requesting to have the app purpose restaurant menu and in room dining menus emailed.
Audio
Calling the Concierge Lounge
The concierge lounge is also referred to as a "Club Level Lounge". Listen to a shopper call the concierge lounge to get drink prices.
Learn
Mocktails! Not Just a Shirley Temple
What are mocktails and what exactly are we looking for when looking at menus? This is explain how to identify a mocktail and not just a non-alcoholic drink, like a Shirley Temple.
Audio
Calling a Coffee Shop for Pricing
Listen to an actual shopper calling a coffee shop to get pricing.
Audio
Calling for Dry Cleaning Prices
Listen as a shopper calls the housekeeping department at a hotel for verbally get dry cleaning prices.
Video
Using Social Media to Get Menus
This quick video will show you an example how you can use social media to contact hotels and obtain meus and other information.
Emails, Dropbox & Satellites
Tool
Dropbox User Instructions
This document will guide you in installing Dropbox, how to sync ProSolutions folders and upload documents to your folder.
Tool
Sample Voicemail Greetings
Not sure what to say when recording your voicemail greeting for your satellite, or looking for something fresh, here are some sample voicemail greetings you can use.
Learn
How to Disable Security Settings
These steps will walk you through disabling the multi-factor authentications settings that may have been set up on your social satellites.
Learn
File Naming Standards
Learn which which items to save and how to properly name files for hotel menus, emails, and other collateral collect during a shop.
Video
Creating Folders & Subfolders - Email
This video will show you how to keep your email account organized by demonstrating how to create folders and subfolders to keep email communications.
Learn
How to Record a Greeting in eVoice
This is a step-by-step guide on how to record a voicemail greeting in eVoice.
Learn
How to Setup Google Voice
These step by step instructions will guide you through creating and setting up a Google Voice number.
Video
Saving Emails to Your Project Folder
It is required that you save necessary emails that for your projects. This video will demonstrate how to save the emails and where to upload them.
Type
More Resources Coming Soon!
Content being developed, stay tuned!
Command
MRC Tips & Tricks
Tool
Creating an Event Budget
This tool will help you create an event budget which includes room rates and F&B spending. It also includes details on how to create and read RFP's and proposals.
Tool
Tips to Make Reviews Faster
This list will provide tips for entering data on a reports.
For Example: The format for room service times or how to note a buffet of the day.
Tool
Looking for Variances on Your Report
Variances on the report can be caused by mistakes in data entry. Check out this video on what to look for!
Learn
Training Info, Tips & Hints
This document will guide you through each phase of a project; from getting started, how to respond to sales managers, and submitting a completed report.
Tool
Training Quick Reference Guide
A quick reference guide to help with saving files, filing naming, hourly bar, AV internet and more! This quick reference can answer many questions.
Tool
MR Frequently Asked Questions
This tool will be able to ask some of the most common questions an MR may have. If you still have a question, reach out to your SPD Team.
Tool
Spreadsheet Standards & Abbreviations
This tool lists the preferred abbreviations and data entry standards to use on a spreadsheet.
Learn
Which Department to Contact at Hotels
Are you not sure which department at the hotel to call for information? This guide will show you how to contact for each section of a spreadsheet.
TownHall Meetings
Meeting
Townhall Meeting - Feb 2024
Watch our past townhall meetings here! This edition covered menu types and an example of interactive menus and introduced the new webpage.
Type
More Resources Coming Soon!
Content being developed, stay tuned!
Command
Meeting
Townhall Meeting - Dec 2023
Watch our past townhall meetings here! This edition included coffee shop and grab n' go tips and a preview of the report changes rolling out in 2024.
Meeting
Townhall Meeting - Sept 2023
Watch our past townhall meetings here! This edition featured tips on submitting RFP's, pointers on getting restaurant items and the results for a shopper survey.
Have a question? mrc@prosolutions.net