Jana LoveNov 14, 20172 min3 Important "You" Rules in Customer ServiceWant to know the biggest secret about great customer service? When it comes to delivering the best customer service experience, there are...
Jana LoveNov 29, 20162 minService Tip: A Positive Response TheoryWhen handling a customer inquiry, it's our response that can often make or break a customer's experience or opinion of the experience. A...
michelle3313Mar 26, 20151 minProTip: Ask Your Customer What to DoIf you are at a loss to know how to resolve a problem, ask the customer...